Guides and service
Sizes, care and the details before you order.
Practical answers in one place. If something is not clear, write to us before ordering.
Ring size guide
Ring sizes on this site are listed in the European system, where the number is the inside circumference of the ring in millimeters. For example, size 52 is a circumference of 52 mm.
The most reliable way is to measure a ring that already fits the same finger well, or to come to the studio for a sizing.
Measuring at home
- Wrap a thin strip of paper around the base of the finger, snug but not tight.
- Mark where the paper meets itself and measure the length in millimeters.
- Check that the ring will also pass over the knuckle.
Limits of measuring at home. Paper and string can stretch or fold, and fingers change with temperature and time of day. Measure toward the end of the day. Wide bands usually feel tighter than thin ones.
If you are between sizes or not sure, write to us before ordering.
Bracelet fit
Bracelets are measured differently from rings, and each model sits on the wrist in its own way. The available sizes appear on each bracelet's page.
Measuring your wrist
- Wrap a strip of paper around the wrist, just above the wrist bone.
- Mark where it meets and measure the length in millimeters.
- Decide whether you like a bracelet close to the wrist or with room to move.
Send us the measurement and the bracelet you are considering, and we will help you choose the size.
Care and cleaning
Everyday wear. Take jewelry off for sport, cleaning, swimming in the pool or the sea, and while applying creams or perfume. Keep it away from bleach and chlorine.
Cleaning gold and diamonds. Soak briefly in warm water with a little mild soap, clean gently with a soft brush, especially behind the stones, then rinse and dry with a soft cloth.
Storing. Keep each piece separately in a soft pouch, so diamonds do not scratch the gold or other pieces. Close chains and bracelets before storing so they do not tangle.
Checking the setting. Pieces worn every day are worth checking from time to time. If a stone feels loose or a prong catches, stop wearing the piece and contact us.
Natural and lab diamonds
Some pieces are offered with a choice between a natural diamond and a lab diamond, and some are made with one of them only. The type appears in the product name, description or options, and the price shown matches the option you select.
Natural diamond. Formed in the earth over a very long time, then mined.
Lab diamond. Grown in a laboratory, with the same chemical composition and crystal structure as a natural diamond.
Natural color diamonds, like the stone in Elara, vary in tone from one stone to another, so the stone you receive may differ slightly from the one photographed.
Warranty and resizing
Jewelry. Two years of warranty from the date of purchase, covering stone setting and manufacturing defects. Repairs are done at the studio at no cost.
Bracelets. Every bracelet is made fully by hand in the studio, so bracelets carry a warranty of ten years from the date of purchase.
The warranty does not cover damage from chemicals, breakage from impact, or loss.
Resizing. The first resize within the first year after purchase is free, for every ring. A further resize carries a symbolic fee based on the work involved.
Shipping, delivery times and policies
Delivery times. Rings from the collections arrive within 7 to 14 business days in Israel, and within 14 to 21 business days abroad. Personal design pieces, and special bracelets outside the collections, take 14 to 21 business days.
Shipping within Israel is free and insured. Express delivery is available by prior coordination, for an additional fee. Full details on shipping, returns and cancellations are set out in the store policies. Please read them before ordering.
Questions
Can I see the jewelry in person?
Yes. The studio is in the Diamond Exchange in Ramat Gan, and visits are by appointment. Contact us to set a time.
Can I add another Motion ring later?
Yes. Motion rings are designed to stack, so a first ring can be joined by another one later.
Do you make engagement rings and wedding bands?
Yes, as personal design. Each ring is designed with you. How personal design works.
I am not sure about the size.
See the ring size guide and write to us before ordering. The first resize within the first year is free for every ring.